Portfolio

Amazon Connect products

Products and features I built or contributed to on the Amazon Connect Analytics team. The metrics platform behind them supports Amazon Connect, which reached a $1B annualized revenue run rate in 2025 [link].

• GetMetricDataV2 API — Public metrics API owned by my team. [API reference]
• Outbound campaigns performance dashboard — Led end-to-end delivery of the outbound-campaign metrics powering this dashboard. [Admin guide] [Outbound Campaigns]
• Conversational analytics dashboard — Added 29 metrics that power this dashboard. [Admin guide]
• Custom metrics — Contributed to the custom metrics feature. [Admin guide]

Amazon Connect launches

Public product launches I contributed to as a Software Development Engineer on the Amazon Connect Analytics team at Amazon Web Services.

• Nov 2025 — Amazon Connect now supports creation of custom metrics for use in dashboards and APIs [link]
• Jun 2025 — Amazon Connect Outbound Campaigns is now available in three additional AWS Regions [link]
• May 2025 — Amazon Connect adds five new metrics and dashboard drill downs for outbound campaigns [link]
• Dec 2023 — Amazon Connect adds an additional 24 contact and agent metrics to access programmatically [link]
• Oct 2023 — Amazon Connect launches new contact and agent metrics in the API [link]